
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Resolving Conflicts and Negotiating with Others ó Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Organizing, Planning, and Prioritizing Work ó Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Evaluating Information to Determine Compliance with Standards ó Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Performing Administrative Activities ó Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Deal With Unpleasant or Angry People ó How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
| Exposed to Disease or Infections ó How often does this job require exposure to disease/infections? |
| Frequency of Conflict Situations ó How often are there conflict situations the employee has to face in this job? |
| Telephone ó How often do you have telephone conversations in this job? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Deal With External Customers ó How important is it to work with external customers or the public in this job? |
| Work With Work Group or Team ó How important is it to work with others in a group or team in this job? |
| Indoors, Environmentally Controlled ó How often does this job require working indoors in environmentally controlled conditions? |
| Impact of Decisions on Co-workers or Company Results ó How do the decisions an employee makes impact the results of co-workers, clients or the company? |
| Title | Job Zone Four: Considerable Preparation Needed |
| Overall Experience | A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. |
| Job Training | Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. |
| Job Zone Examples | Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives. |
| SVP Range | (7.0 to < 8.0) |
| Education | Most of these occupations require a four - year bachelor's degree, but some do not. |
| 21-1012.00 | Educational, Vocational, and School Counselors |
| 21-1021.00 | Child, Family, and School Social Workers |
| 29-1125.00 | Recreational Therapists |
| 39-9041.00 | Residential Advisors |
| 43-4061.00 | Eligibility Interviewers, Government Programs |